Return and Refund Policy

Overview

Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or an exchange.

To be returned, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Certain types of merchandise cannot be returned. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Other non-returnable items

  • Gift cards
  • Downloadable software
  • Certain health and personal care items

To complete your return, we need a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

Partial refunds

In certain situations, only partial refunds are granted:

  • Book showing obvious signs of use
  • Opened CD, DVD, VHS tape, software, video game, cassette or vinyl record.
  • Any item that is not in its original condition, is damaged or missing parts for reasons not due to an error on our part.
  • Any item returned more than 30 days after delivery.

Refund

Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or denial of your refund.

If your request is accepted, your refund will be processed and a credit will be automatically applied to your credit card.

Company information

The website https://divaskincosmetique.com/fr/ is a service of:

The Divaskin Cosmétique website sells the following products: Beauty products.